Communication & Collaboration
This is an interactive eLearning course that is designed to allow learners to explore and practice effective communication and collaboration in the workplace.
Audience: Employees at Layla Mae Photography company
Responsibilities: Instructional Design, Needs Analysis, Action Mapping, Visual Design, eLearning Development and Publishing
Tools Used: Microsoft OneNote, MindMeister, Figma, Articulate Rise 360
KPI: Learners will acquire the skills to foster collaboration within the photography team, including effective communication strategies, constructive feedback, and the use of communication tools to streamline workflows.
The Problem
This concept project is for Layla Mae Photography, a new and growing local photography business. The owner requested an eLearning course designed to help her employees better communicate and collaborate within their teams.
In order for the company to run smoothly and effectively provide product to their customers, it is imperative that they work as a team and understand how to communicate with one another on a daily basis.
The Solution
After defining and analyzing the problem, I determined that a combination of solutions would best help build employees’ confidence in communicating and collaborating appropriately and effectively. Alongside an immersive eLearning experience, recommended solutions include: live workshops, periodic team-meetings to review fundamentals, as well as culture coaching.
This eLearning solution allows employees to learn and practice key communication principles including the importance of active listening, clear and concise language, conflict resolution and cultural sensitivity.
My Process
Using the ADDIE model, I took careful action with each step of my process until I was confident with the look, feel and content of the learning experience. My process includes several steps before full development. These steps include: action mapping, drafting a design board, and developing a fully working course complete with an end of course assessment.
Action Map
For this concept project, I had an SME from a photography company to draw information from. Their knowledge and experience was extremely useful in designing the concept of the eLearning module. I used this information to cater my learning modules and lessons to a photography type business. This action map includes items that are necessary for ensuring the learning solution provides participants with best communication practices that are oriented around a measurable goal of increased productivity within the team.
Visual Mockups
When I was confident that my action map laid out an organized outline for an engaging, learner-centered experience, I moved on to the visual design steps of my process. I sought to bring the lessons to life with engaging visuals aligning nicely with the clients logo, color schemes and
Full Development
Finally, when I felt confident in all of my steps, I got to work building the entire eLearning course, complete with 4 sections, lessons, interactive knowledge checks, statistics, and a end of course quiz. I worked on these lessons until everything flowed perfectly together. Lastly, I asked for feedback from multiple sources and made minor changes to enhance the overall learning experience even further.